If you are dissatisfied with your order, you might make a return within 14 days of confirmation of delivery. The return of products must be in original condition, including original packaging. Massproductions reserves the right to decline a return if the product has not been returned in its original packaging or it has been packaged in a different way than received, the product has been damaged by the customer or by improper packaging, and/or components are missing. The customer is responsible to cover any shipping charges connected to the return of the product to our warehouse in Poland. This also applies to orders that were returned to us because of failed delivery attempts to a customer, the refund in this case would be processed as the paid sum minus the shipping costs.
Before returning your product, please contact email@example.com and state the following.
Name of customer: –
Original order number: –
Article no. of the returned product(s): –
Our sales team will get back to you with a packing list/reference no. to attach to the returned goods.
If you wish to return an order, you must send the goods to the following address at the latest 14 days after notifying us of the return:
Massproductions Europe AB (Returns)
c/o GEFCO Składowa 3
Currently, Massproductions does not offer exchanges. In order to exchange a product, you will have to return a product in accordance with our Return Policy, and place a new order instead.
Order Change Policy
If you wish to make a change to your order, please contact firstname.lastname@example.org as soon as possible. As we strive to ship your goods to you as soon as possible, we estimate that the time from order placement to shipment is about 2 – 3 business days, therefore the window for changes is rather small, and if your order has already been shipped, we cannot make any changes to the order.
Massproductions reserves the right to make changes to your order or cancel it completely. This may be due to errors, stock availability, or inability to produce a certain product.
As of now, Massproductions delivers products purchased through the www.massproductions.se website to Sweden, Norway, Denmark, Finland, Germany, Austria, and The Netherlands. The cost for transport is automatically calculated and displayed at checkout. Delivery to non-bridged islands may be subject to an additional freight fee and such fee will not appear on your order confirmation. In such cases, we will contact you directly with a revised freight quotation and ask you to reconfirm your order.
When ordering goods for delivery outside of the EU, we do not collect VAT; however, import duties and/or taxes according to national laws may be levied when the package arrive at the destination country. Unfortunately, we cannot predict the cost imposed on your order. You are responsible for paying all the associated import costs to the chosen country.
The information provided at checkout is used for scheduling the delivery. Please make sure that this information is correct when checking out to avoid any unnecessary delays and issues.
If you would like to place an order from another country than the countries mentioned above please contact email@example.com and we will try to help you out.
When ordering furniture or larger goods, they will be shipped with a special courier to your delivery address during weekdays between 8am – 16pm. You will be contacted directly regarding the time of delivery so that you can make sure to be present at the address upon delivery. If you happen not to be present at the agreed time of delivery, your item might be returned to the warehouse. In that case, please contact us directly for further assistance.
Massproductions uses LGT or Gefco as preferred speditor. The products will be delivered to the curb, and if this is not possible then as close to your delivery address as possible. You are responsible for getting the delivery from the curb into your home. This service does not include removal of any packaging materials nor pallets.
Delivery time is estimated and differs based on your location, but once the goods are dispatched, the delivery takes about a week. Goods are shipped from our warehouse in Poland. The time between an order placement of products marked “in stock”, and shipment of your order, is about 2-3 business days, unless you have specified a different delivery date. In the event of an unforeseen delay in production we aim to inform you about this in good time before the originally scheduled dispatch date.
Missing and Stolen packages
If your order is missing, or shows a successful delivery but you have not received the goods, please contact our support team at firstname.lastname@example.org. Please note that Massproductions does not take responsibility for an order that shows as successful delivery.
Here at Massproductions we take your privacy seriously. All information that we receive from you will be handled with care and respect and in line with the GDPR legislation that is in effect since 25/05/2018. This statement clarifies what kind of personal information we receive and how we handle this information.
Your rights to processing of personal data
You have the right to request Massproductions to stop processing your data for updates and news at any time, as well as change or erase all personal data in accordance with applicable data protection regulation.